Your privacy is vital to our long-term relationship with you. Preserving your privacy is just one part of our mission to provide you with highly personalized service. We hope that, like many of our customers, you will want to provide information about yourself to DHANDIA. The goal is to help us make the time you spend with DHANDIA a more rewarding and individualized experience.

When you share information with us, you enable us to provide services otherwise unavailable. Examples include personalized reminders you may request to be emailed to you and others about upcoming birthdays, anniversaries and other milestones. You will also receive personalized recommendations based on your prior purchases. If you wish to make changes to your personal information click on My Account Information in My DHANDIA at any time to update your profile. Login and then click Update Account.

We occasionally share customer information with carefully screened non-affiliated companies that offer products and services through the mail that we believe you may enjoy. If you object to our sharing your postal information only with these non-affiliated companies, or if you prefer not to receive postal mail from us or other companies, you may use the contact us feature on our site, or simply mail us at sales@dhandia.com to tell us about your preferences.

Whether or not you use all of our personal services, we pledge to preserve your privacy.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have initiated physical, electronic, and managerial procedures to safeguard the information we collect online.

State-of-the-art technology protects your data from unauthorized third parties. DHANDIA uses Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address during transactions, to provide a safe, secure shopping environment.

If you prefer not to submit credit card or other information through your browser, you may call us at 1-800-JEWEL800 (1-800-539-3580), or fax us at (514) 393-1295. We are happy to help.

DHANDIA does not collect personal information from visitors except by specific request. If you are just browsing, we do not seek personal information about you.

If you wish to receive special promotional products or otherwise to register with us, our registration form will ask you to provide information, including your billing address, shipping address, credit card information, and email address. You may supply as much or as little of this information as you like. We use the information provided to speed subsequent orders. We occasionally share customer information with carefully screened non-affiliated companies that offer products and services through the mail that we believe you may enjoy. If you object to our sharing your postal information only with these non-affiliated companies, or if you prefer not to receive postal mail from us or other companies, you may use the contact us feature on our site, or simply phone us at 1-800-539-3580 to tell us about your preferences.

Click on My Account Information in My DHANDIA at any time to update your profile, billing and shipping information. Login and then click Update Account.

Our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We may also use the information to contact you for feedback on our products and services. We do not share this information with outside parties.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties.

We do not make our customer list available to other companies.

When you register or place an order with DHANDIA, you are eligible to sign up on our email list, or you may sign up for the email list independently. Periodically, we send an DHANDIA newsletter to members on our e-mail list. The newsletter features news about jewelry, new product offerings, and seasonal specials. We do not make our mailing list available to other companies.

You can ask to be taken off the email list at any time by visiting your DHANDIA Account and updating the My Preferences section. You may click here to unsubscribe. Specific instructions for opting out are also included in each e-mail.

Another of our personal services is access to our Expert Jewelry Advisor, our jewelry expert with over 20 years of experience as a top jewelry designer and merchandiser. You may contact our Jewelry Expert by e-mail click here and she will do her best to answer all your questions.

We will use the e-mail address you provide to answer your questions, or to respond to your requests for service. Your email address is not used for any other purpose, and we do not share our members or visitors e-mail addresses with other companies.

The first credit will be made within 10 business days of receipt and verification of the merchandise. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices for opting out of these programs click here.

To provide you with personalized service, we may use your previous purchases to guide our recommendations to you about products or other merchandise you may be interested in. DHANDIA is always trying to enhance its site to meet your needs. We monitor customer traffic patterns and site usage to help improve the design and layout of the store, and to make it easier and more attractive for you to find what you want.

Many registered members sign up for our DHANDIA Focus Group. As a member of the Focus Group, you can directly share opinions regarding, among other things, product offerings, special promotions, and policies. Members volunteer additional demographic and other information, so that we can better meet your needs and further personalize services. DHANDIA only uses the individual responses in connection with our site. We do not share responses with, or make the list of Focus Group members available to, other companies.

We share with our partners only non-personal, aggregate statistical information regarding customers, sales, traffic patterns, and site usage. The information is used to help us make better decisions about where and how to advertise our products and services, and to improve our store. For example, we might prepare a summary report such as "X% of our customers are women" or "Y number of men have registered with us", or "X individuals visited a certain part of our store last month". We disclose nothing that could be used to identify those individuals. We do not share individual responses or any other personally identifiable information with other companies.

Our special promotions are extremely popular. From time to time, we may offer a special promotion jointly with an Internet community, online shopping or other site. In this case, we will tell you that the information you are providing may be used by both companies. Once you have completed the joint registration, any further information you provide to DHANDIA to complete an order or shop on our site is used only by DHANDIA as described herein. No individually identifiable information about your use of the DHANDIA site is shared with special promotion partners or other companies.

DHANDIA works with LinkShare Corporation to implement our affiliate program. LinkShare shares our commitment to maintaining the privacy of visitors to our store. In order for us to provide an effective affiliate program, we use LinkShare's services to track visitors from an affiliate site to our own. We do this so we can compensate affiliate sites for referring sales. LinkShare neither records nor knows the name, phone number or home address of anyone who visits DHANDIA through the LinkShare service. Click on Affiliate Program for more details.

We believe it is important to protect the privacy of the very young. We never collect or maintain information at our store from those known to be under 13 years of age, and no part of our store is designed or structured to attract anyone under 13 years of age.

By using our Web site, you consent to the collection and use of certain information by DHANDIA. Changes to our privacy policy will be posted on this page so you will always know about the information we collect and how we use it.